Last Updated: [2024-1-1]
At slimysand, we are dedicated to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions that apply to the delivery of products purchased through our website, https://slimysand.com (the “Site”).
1. Order Processing Time
Once you’ve placed an order on our Site, we make every effort to process your order as quickly as possible. Please allow 3-5 business days for order processing. This timeframe allows us to prepare your items for shipment and includes the verification of your payment method and any stock-checking procedures.
2. Shipping Timeframes
After your order has been processed, it will be handed over to our logistics partners for delivery. Depending on your location and the efficiency of local logistics, shipping times may vary. You can expect your package to be delivered within 15-60 business days after it has been dispatched.
3. Shipping Methods and Costs
We offer various shipping methods to cater to different customer needs. The shipping cost is calculated based on the weight and dimensions of your package, as well as the shipping speed you select. You can view the available shipping options and their respective rates during the checkout process before finalizing your order.
4. Delivery Estimates
We strive to provide accurate delivery estimates. Most orders are processed and shipped within 1-2 business days. However, during peak periods or for items that require additional processing time, there may be delays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
5. International Shipping
We are pleased to offer international shipping to select countries. Please note that additional shipping fees, customs duties, and taxes may apply and are the responsibility of the customer. Delivery times may vary depending on the destination country.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. You can monitor the progress of your shipment and anticipate the delivery date.
7. Delivery Confirmation
For your protection, all orders require a signature upon delivery for orders above a certain value. This ensures that your package is received safely and securely.
8. Shipping Restrictions
There are certain items that we cannot ship internationally due to their nature or the restrictions of the destination country. These items will be clearly marked on our Site.
9. Damaged or Missing Shipments
If your package arrives damaged or is missing items, please contact our customer service team at [email protected] within 48 hours of delivery. We will work with you to resolve the issue.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or if you need assistance with an order, please contact our customer service team at [email protected]. You can also reach out to us through our contact page at https://slimysand.com/contact-us/.